My understanding of the way a contract should be is that both / all parties agree to something, and unless they renegotiate and come to a mutual agreement, then the terms remain the same.
However, when a company is large and has a monopoly or is one of a small number of suppliers to individual consumers, they seem to have as part of their terms and conditions that they can change these conditions if they want to. Making the contract fairly worthless as any protection for the consumer. Pretty much the same as a government (which are all corporations anyway), they just dictate their conditions. The contract only really protects the supplier.
Maxis, the mobile phone network company, has just sent me a text, to which rudely I cannot reply, to tell me they are now adding an extra charge. They have not asked for my agreement or even understanding.
I will now be looking for a new supplier.
As numbers are portable it is just a bit more trouble. And I do not find Maxis particularly good. Their signal strength seems to have deteriorated over the years, and their service markedly so. It can take five hours for a text to arrive from downstairs to upstairs in my house – from my wife to me – on their own network. Similar with phone calls. Most of their shop fronts are not useful, with the exception of their Menara branch. So this latest outrage is the prompting to see if there are better deals for us.
And it puts the kibosh on any idea of using their fibre network for the Internet, which I had been considering – if they are so cavalier at changing contract terms it is just too scary.