Keep an eye out for GST mistakes. To illustrate, it is easiest just to tell my story.
Before I start, let me just say I bear no ill-will towards Cold Storage for this incident. Mistakes happen. The government has forced huge costs on businesses (and thus consumers) by making them unpaid tax collectors, and businesses would have wanted to keep their costs in implementing this as low as possible. Mistakes are likely.
I only wanted to buy coconut oil, glanced at the price, picked it up and went to the checkout. I paid in cash, and when I received the change, as I vaguely remembered the price, thought I had been overcharged. So I queried this with the cashier, and she showed me the price on the receipt. She had given me the correct change according to the receipt.
Something seemed wrong, so I returned to the shelf and photographed the price and GST rating there.
The price on the receipt was RM64.91 ex-GST, but the price on the shelf was RM64.89. Now, the government has decreed that the price indicated must include GST. So the proper price should be as shown on the shelf. And GST was added, by mistake, to a slightly different price for the product. This is three mistakes.
As is usual here, you explain the problem to one staff member, they go and get another staff member – and you have to explain all over again. Then they go and get another staff member, and you start again from the beginning and explain it all again. The shelf photo I had taken made it easy for them to understand. So, the fourth staff member gave me a huge form to fill out, I said, as usual, I’d only fill out my name and phone number, and then I got my RM3.90 back in cash. And they apologised nicely and shook my hand.
As much as possible I try to avoid buying products that have GST on them, so for me this was the main point in this exercise once I had found the mistakes.