Two months ago I changed from Maxis, the mobile phone company I used, as despite many years with them they never offered any good deals.
Now, despite many phone calls they still have not returned my RM1,000 deposit for the two lines I had.
So now I use Celcom – for about the same price per month I get about 10 times the data allowance.
In the first month they don’t bill you. I went to their counter in Gurney and asked, and they told me this. So I waited for the bill to come in the second month. Instead, last night I noticed they’d cut the phone line when I tried to call. So the billing cycle ends on the 13th of the month, and they send the bill on the 21st of the month. But because I hadn’t paid for over four weeks – due to their own policy – they cut they line. I will receive the bill next week.
The way you find out that it’s time to pay is they cut the phone line – and then you get the bill a week later? I asked the guy at the counter today why they handle things so badly. It’s the Malaysian way, he tells me.