Internet

we need to dump the Smartphone

It really is soon getting time to dump the smartphone. It’s been fun. And very convenient. And we love our phones, I know. I don’t want to dump the smartphone. But there are big consequences if we don’t. So how do we do it? (And to read my free “truth” newsletter, click here.)

dump the smartphone - my first 4G phone

 

The future – if we don’t dump the smartphone

But let’s look at the future. At the endgame. If people don’t dump the smartphone, what is going to happen? But dumping it may not be enough. Furthermore, r.ejecting 5G may not be enough.

Let’s look at the worst case scenario that we can imagine at the moment. Now, I don’t know if any or all of these things are going to be imposed. However we do get hints from China and India, among other countries, that they will.

 

Retiring in Sri Lanka?

Last year I made a trip to Sri Lanka.  Edward has asked me a couple of times if I would write a rough and ready evaluation of whether I would consider retiring there.  So, just off the top of my head, here is a quick response.

I might consider it, but I would need to do a lot more research, and I think at the moment for me the answer would be , “no”.  I liked travelling there, and kept on meeting people and families (often from the UK) who were having their third holiday there.  But I am not sure about living there.

I don’t know the visa situation, nor the cost of rental, or the possibility of property purchase.  Hotels were relatively expensive.  Having only been through Columbo I don’t know the availability of any goods that I might want to buy if I was staying. This is also a problem in Malaysia – if it’s not a mobile phone or its accessories  you want then it may not be so easy to find.  I also don’t know if importing one’s household goods would be easy and tax-free.

Being an island I find Sri Lanka a bit isolated.  I don’t know how many flights out there are, their availability and costs.  I think there is now a ferry to India, too.

I don’t know how good Internet access availability is in general, but mobile Internet was cheap and speeds reasonable.

Domestic transport was cheap, but crowded, although the country roads seemed quite empty and the standard of driving reasonable. I haven’t checked the statistics on that, though.  I’d have to check car prices.  Tourist sites can be expensive to enter.

And it was quite annoying that it was too risky to use a credit card as reportedly so many people will copy the numbers and use them.  So I never used a credit card there. And I only used an ATM there twice – the second time the bank stopped my ATM card as the ATM machine I’d used (in the middle of Kandy) had been used in the past for fraud.  I had a backup card with another bank, but this could have caused a terrible problem when I was doing everything right, correctly, carefully and honestly.

What about the future of the economy and the stability of the currency?  I don’t know.

Alcohol prices and availability are not so good, which may or may not be an issue.  And I don’t know about health facilities, either, but apparently malaria is not a problem now.

Certainly it was easy just to communicate in English,  the food was good and inexpensive, and the scenery and variety of scenery wonderful.  It seemed safe enough, although there is sometimes political violence.  If you don’t attend demonstrations you would likely have no problems.

So, after doing my research on these and other matters I still imagine probably would not want to retire there under current conditions.

Yes says “no!”! Dealing with Malaysian telecommunication companies

Yes is a 4G telecommunications (teleNOcommunications in my case) company in Malaysia.

Their response to customer service is, paradoxically, to say “NO!” I think they should change their company name to “NO!”. It would be more accurate.

But in my case, it’s more “no, no, no, no, no!”  I continue to try to get them to atone for their mistake instead of me bearing the burden of their mistake.

I am currently dealing with four telecommunication companies – Celcom, Maxis, Telekom Malaysia & Yes.

CELCOM

First up, I think the problem with Celcom, the mobile phone service provider I am currently using, should be sorted.  The problem was that they have a ridiculous system for billing new customers, but the initial bill is now paid and it should be OK from now. I wrote about this last  month.

MAXIS

Next, I have finally got my deposit back from Maxis, my previous mobile phone service provider, after almost three months.  It took visits to their shop fronts, office, and a great many phone calls, followed by complaining to the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my I had my money back within a week after complaining to CFM. This involved filling out a form on their website.

TELEKOM MALAYSIA

Telekom Malaysia rang me and talked me in to upgrading my Internet connection from 4mbs to 8mbs. They told me to ring them in about 10 days and ask if the upgrade is done, and then I can go and pick up the free Hyptv box from one of their offices. No one will visit my house. Fine.

I rang on the appointed day, and it wasn’t yet done, but I rang again today, and they told me it will be done tomorrow.

When I rang today I was out, so looked on the TM web site for their phone number.  Now, they are a telephone company. You would think they’d show a telephone number.  I had to look at five web pages on their site before I could find their number.

Then later I get a text to say someone will visit my house tomorrow, and give his phone number.  I am surprised, as no one is supposed to visit, and I already had plans for that time. I ring, and the technician tells me that it is not him that will do it, but that he doesn’t know the number of the person who will. They have given me the wrong number.  So, I have no idea what is happening.  And I am supposed to reorganise my life to fit in with them.  Of course, the text is one you cannot reply to, which is very rude – more like an order from them to fit in with their plans than a request for an agreement for an appointment. If they ring me I’ll tell them a time when it’s convenient for me – and if that delays matters I don’t really care. If they just show up, then they’ll have to ring to find out where I am.

YES

Finally No – I mean Yes.  I will try to escalate the matter within the company to reach an amicable decision.  But they seem so intractable I will probably have to take things further.  Then it will end up costing them far more than if they just gave me the credit I paid for, or they refunded me.

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UPDATE

Yes rang me and tried to configure my modem to the unwanted account.  Now it doesn’t work at all.  He suggested I drive half an hour to their shop to get them to try to do it. Of course, this also implicitly means losing my normal email address that I have had for years. They don’t seem to care about that, either.

Despite asking for the decision maker’s contact details twice, that have not provided them.  Now I have to continue this outside the company as there seems no hope within.

No one visited from Telekom Malaysia. Luckily I didn’t reorganise my life to fit in with their suddenly imposed visit. But on doing a speed check it does seem they have upgraded the connection. Which is good news.  Next I have to go pick up the box from their Gurney Paragon shopfront.  Hopefully they have it there. And then configure it to work.  But I am happy now that TM is half successfully completed.

FURTHER UPDATE

I received another text from TM on Sunday night saying they will come to my house Monday from 9.30AM to 12.30AM.  Again, they didn’t come and didn’t phone.  They had told me I could pick up the Hyptv box at any TM agent.  As it appears to have been upgraded I thought I’d do so.  I spent 10 minutes on the web trying to find the phone number of TM at Gurney Paragon to see if I could actually pick one up there. I couldn’t find a telephone number, so I thought it’s faster just to walk there. So I did. Unsurprisingly I had been misinformed and I have to go to Burma Road.  I asked at TM what their phone number was, as it may be useful in the future.  They don’t have a phone number.  A phone company without a phone number.  Brilliant. Of course, the staff member at TM could not understand the irony.

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My advice – this blog is supposed to offer help and solutions rather than just moan:

At present, if you want a mobile phone service, I tend to think Celcom or Umobile are best.  But do a lot of research before deciding, as changing companies causes so much aggravation due to the low quality of “customer service” here. Maxis, from experience, has the best coverage, but the highest prices and the worst deals. And good luck getting your deposit back.

As for Internet – try to get what you need through the same mobile company you are using if you don’t need so much bandwidth.  For more bandwidth TM’s Unify is supposed to be good if you can get it in your area.  If you live in a condo you tend to have more choice of companies.  Research well, though, as any changes tend to cause aggravation.

Penang Free WiFi could work for you if you can get it where you are.

I used Yes as a back up. Their coverage is poor, and I couldn’t use it as the main phone or data provider. I have travelled all over Malaysia, and sometimes I could get Yes, but even in a hotel in the centre of KL I couldn’t. Even at their own shop in Gurney Plaza there is no coverage. As for the east coast – a disaster if you rely on them. In my house in an urban area I can only get it in one or two rooms. But where I get it the speed is fine. Before my current problems I would have said to very carefully check the coverage where you want to use Yes before signing up. Now I would say to avoid it all together as their customer service is so poor.

And deal with as few companies as you can.  Don’t believe what anyone tells you if it’s important to you, unless it’s in writing, – double or triple check. Try taking anything you can’t resolve to CFM.

Cut the phone line for non-payment of bill, then later send the bill!?

Two months ago I changed from Maxis, the mobile phone company I used, as despite many years with them they never offered any good deals.

Now, despite many phone calls they still have not returned my RM1,000 deposit for the two lines I had.

So now I use Celcom – for about the same price per month I get about 10 times the data allowance.

In the first month they don’t bill you. I went to their counter in Gurney and asked, and they told me this.  So I waited for the bill to come in the second month.  Instead, last night I noticed they’d cut the phone line when I tried to call.  So the billing cycle ends on the 13th of the month, and they send the bill on the 21st of the month.  But because I hadn’t paid for over four weeks – due to their own policy – they cut they line.  I will receive the bill next week.

The way you find out that it’s time to pay is they cut the phone line – and then you get the bill a week later?  I asked the guy at the counter today why they handle things so badly. It’s the Malaysian way, he tells me.

Starbucks and WiFi

Up until a few months ago you could go into any Starbucks in Penang, and use the WiFi while you were there.  You had to connect, then open a browser and wait for 20 seconds (why?) and then connect.

So you could connect your phone and also tablet or computer, and even if you are exclusively using the computer, it’s handy to have the phone connected, for example if you want to sync something from or to the phone, like a photo you just took or Evernote etc.

And if there are two of you or more, buying on one receipt it was no problem for both / all of you to connect to the WiFi.

But maybe too many people were taking too much advantage – staying for a long time, making big downloads etc. So they changed it.  Starbucks seems emptier nowadays, but the WiFi doesn’t seem any faster.

Now you get a code on the receipt which is good for two hours and one device.  So if there are two of you, you need to buy separately so you each get a code.  And as you can connect only one device at a time, to sync something you have to log off one device and onto the other using the code, and then log off that device and back onto the other.  All too much trouble.

My wife’s iPad won’t connect, and a couple of other people I asked couldn’t connect their Apple devices. Starbucks staff couldn’t help.

So we use Starbucks a lot less. I would rarely stay longer than two hours, and didn’t make big downloads there anyway.  Sometimes I take my own MiFi device so I supply my own Internet connection.

So I don’t know how this new policy is working out for Starbucks, but it’s not working well for me.