KLM fly daily out of KLIA to Amsterdam. They depart at almost midnight, within about 30 minutes of the MAS flight to Amsterdam. It is a convenient schedule. You have a full (business) day in KL, board, have a drink, eat, maybe watch a film, and then have about eight hours to try to sleep before they wake you for breakfast. You arrive around 6am, and then have a full day ahead of you.
They fly a Boeing 777, one of my favourite larger long haul planes.
I like KLM.
The ground staff were helpful and friendly, but when a passenger let his kids run riot, took care of the problem, making it easier for everyone else.
The staff are friendly, generally efficient and yet make sure you look after yourself too. My only criticism is that during the night they often ignore the staff call button that you push when you want something. As I was entrapped in a horrible seat between others, it was better to call staff for a drink of water rather than waking the passenger next to me in the aisle seat. They ignored it, so I had to wait until someone walked past and attract their attention for my glass of water. As the air is so dry, I needed several glasses during the night.
Unfortunately, the bathroom has no amenities. Only paper towels and tissues. At least moisturiser would really be appreciated, as the low humidity on the plane really dries you out, and yet airports in Europe ridiculously restrict your carrying of liquids, so you don’t bring your own. My hands feel like sandpaper.
Announcements were in English, Dutch, French, and sometimes in Bahasa and Chinese.
Food is airline “food”. Dinner for KUL-AMS was beef and rice, crackers, white bread roll, cake, salad. For some reason they have recently switched to margarine. Last year it was butter. Why? Margarine is an industrially processed chemical. Breakfast was sausage, egg, hash brown, grain bread roll, yoghurt and cut fruit.
The headphones for the entertainment are hard to put on, and the cord is connected near the screen, so it trails into the food when you are eating. Speaking of which, the entertainment system allows you to view your meals – NOT. That function didn’t work on my flight to or from AMS. The remote control for the system is an old-fashioned tethered one, and the screen is not a touch screen. This confused other passengers.
Anyway, I felt good after disembarking from all four KLM flights I took on this most recent trip.